top of page

TERMS + CONDITIONS

Welcome to Caskade London. These Terms and Conditions ("Terms") govern your access to and use of the Caskade London website, products, and services. Please read these Terms carefully before using our website or purchasing our products. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access the website or use any services.

​

1. Acceptance of Terms

​

By accessing this website, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

​

2. Use License

​

a. Permission is granted to temporarily download one copy of the materials (information or software) on Caskade London's website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence, you may not:

​

i. Modify or copy the materials;

ii. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial); iii. Attempt to decompile or reverse engineer any software contained on Caskade London's website;

iv. Remove any copyright or other proprietary notations from the materials; or

v. Transfer the materials to another person or "mirror" the materials on any other server.

 

b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Caskade London at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.

 

3. Product Information

 

a. While Caskade London strives to provide accurate product descriptions and images, slight variations may occur due to factors such as screen settings or manufacturing processes.

 

b. Caskade London reserves the right to make changes to product information, including pricing and availability, without prior notice.

 

4. Orders and Payments

 

a. Placing an order on the Caskade London website constitutes an offer to purchase the selected products.

 

b. All orders are subject to acceptance by Caskade London. Caskade London reserves the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity.

 

c. Payment for orders must be made in full at the time of checkout. Caskade London accepts payment via approved payment methods listed on the website.

 

5. Shipping and Delivery

 

a. Caskade London endeavours to dispatch orders promptly, but delivery times may vary depending on factors such as shipping method, destination, and external circumstances beyond our control.

 

b. Shipping costs and delivery options will be presented to you during the checkout process. Please ensure that the shipping address provided is accurate and complete, as Caskade London cannot be held responsible for undelivered orders due to incorrect address information.

 

6. Returns and Exchanges

a. Caskade London offers a 14 return and exchange policy for eligible products shipped to the UK.  All international sales are final. Please refer to our Returns Policy for detailed information on eligibility criteria and procedures.

 

b. Customers are responsible for the cost of return shipping unless the return is due to an error on the part of Caskade London or a defective product.

 

7. Intellectual Property

 

a. All content included on the Caskade London website, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Luxe 22 London Limited (trading as Caskade London) and protected by international copyright laws.

​

b. The use of Caskade London trademarks, trade dress, or any other intellectual property without prior written consent is strictly prohibited.

​

8. Governing Law

​

Any claim relating to Caskade London's website shall be governed by the laws of England & Wales. 

​

9. Contact Information

​

If you have any questions or concerns about these Terms and Conditions, you may contact us at info@caskadelondon.com.

​

By accessing or using this website, you signify your acceptance of these Terms and Conditions.

​

​

https://www.caskadelondon.com/contact

​

​

PRIVACY POLICY

Privacy Policy

​

This Privacy Policy governs the manner in which Caskade London collects, uses, maintains, and discloses information collected from users (each, a "User") of the Caskade London website ("Site"). This privacy policy applies to the Site and all products and services offered by Caskade London.

​

1. WHAT INFORMATION DO WE COLLECT?

​

Personal Information You Disclose to Us: We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, participate in activities on the services, or otherwise when you contact us.

​

Personal Information Provided by You: The personal information we collect depends on the context of your interactions with us and the services, the choices you make, and the products and features you use. This may include:

​

  • Name

  • Email addresses

  • Mailing addresses

  • Billing addresses

  • Contact preferences

 

Sensitive Information: We do not process sensitive information.

​

Payment Data: If you make purchases, we may collect data necessary to process your payment, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored securely by our payment processor. 

​

All personal information provided to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

​

Information Automatically Collected: Some information, such as your Internet Protocol (IP) address and browser and device characteristics, is collected automatically when you visit our services. This information does not reveal your specific identity but may include device and usage information, such as:

​

  • IP address

  • Browser and device characteristics

  • Operating system

  • Language preferences

  • Referring URLs

  • Device name

  • Country

  • Location information

  • Information about how and when you use our services

  • Log and usage data (service-related, diagnostic, usage, and performance information)

 

This information is primarily needed to maintain the security and operation of our services, and for internal analytics and reporting purposes.

​

2. HOW DO WE PROCESS YOUR INFORMATION?

 

We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with the law. We may also process your information for other purposes with your consent.

​

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

​

In Short: We only process your personal information when we believe it is necessary and have a valid legal reason (i.e., legal basis) to do so under applicable law, such as with your consent, to comply with laws, to provide you with services, to fulfill our contractual obligations, to protect your rights, or to pursue our legitimate business interests.

​

As required by the General Data Protection Regulation (GDPR) and UK GDPR, we rely on the following legal bases to process your personal information:

​

  • Consent: We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

  • Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

  • Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

 

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

 

In Short: We may share information in specific situations described in this section and/or with the following third parties.

​

We may need to share your personal information in the following situations:

​

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of a portion of our business to another company.

 

5. HOW LONG DO WE KEEP YOUR INFORMATION?

​

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

​

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

​

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

​

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

​

In Short: We aim to protect your personal information through a system of organisational and technical security measures.

​

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our services is at your own risk. You should only access the services within a secure environment.

​

7. DO WE COLLECT INFORMATION FROM MINORS?

​

In Short: We do not knowingly collect data from or market to children under 18 years of age.

​

We do not knowingly solicit data from or market to children under 18 years of age. By using the services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@caskadelondon.com.

​

8. WHAT ARE YOUR PRIVACY RIGHTS?

​

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

​

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right:

​

  • To request access and obtain a copy of your personal information.

  • To request rectification or erasure of your personal information.

  • To restrict the processing of your personal information.

  • If applicable, to data portability.

  • Not to be subject to automated decision-making.

 

In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below.

​

We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

​

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

​

Withdrawing Your Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us using the contact details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

​

Opting Out of Marketing and Promotional Communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided in the section 'HOW CAN YOU CONTACT US ABOUT THIS NOTICE?' below. However, we may still communicate with you - for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

​

If you have questions or comments about your privacy rights, you may email us at info@caskadelondon.com.

​

9. CONTROLS FOR DO-NOT-TRACK FEATURES

​

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

​

10. DO WE MAKE UPDATES TO THIS NOTICE?

​

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated 'Revised' date, and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

​

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

​

If you have questions or comments about this notice, you may email us at info@caskadelondon.com.

​

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

​

Depending on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email us at info@caskadelondon.com.

​

​

bottom of page